1 reviews | Active since Mar 2017

18 Sept 2017, 11:51

*******!! and False advertising

What a ******* #Vodacom... Just looked at my itemised billing for the last month. You advertise your wonderful App Vodafone-live that we can all have quick access to data usage etc. but you do NOT tell us that you are charging us R1-00 PER DAY for this access. I have only checked my balance maybe 4 or 5 times this month, yet my itemised billing shows a daily charge that is read anywhere between 11h00 and 13h00 every day. You even have a separate billing section called "Vodafone Live"and the description of the billing is "Harvest Frenzy". So if you take ALL the Vodacom customers and score R30 per month from all of us... you deserve to be shot. DISGUSTED. App duly removed. So sick and tired of you ripping us off in every way.

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Replies (2)
Vodacom
Vodacom's reply18 Sept 2017, 11:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update10 Oct 2017, 10:06
Reviewer Update
After being promised to be credited for THREE months following this post, I have just received my account and there is NO credit and instead I have been billed for this same thing from 1 to 18 September! What a pathetic bunch of ***** Vodacom are! extremely disappointed!