mM
maghmoed M

1 reviews | Active since Jul 2016

30 Jul 2019, 08:46

******* - all they care about is their money

In June I visited the Vodacom store in the V&A Waterfront to upgrade my wife's phone and cancel my Wi-Fi ****le and told the staff member that in August I am going to cancel my contract as well due to the high charges for data that is ridiculous and will be changing my network.

The staff member then told me not to cancel my ****le contract as he can get me 20gig for half the price I paid for the 10gig I wanted to cancel and thought well, that's a good deal and went for it. He even got my wife's contract for much less.

Sitting there, from all the issues I had with Vodacom I thought that this is too good to be true but took the staff members word for it.

Low and behold, I should have just gone with my first choice and cancelled everything with Vodacom.

Guess what, I am now paying much more than I did when I was told I would be paying less.

I need this sorted out ASAP and if not, I will be taking this further.

this is extremely frustrating.

0
Replies (2)
Vodacom
Vodacom's reply30 Jul 2019, 09:23
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply01 Aug 2019, 13:54
Official
 
Dear Customer, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. 
 
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. 
 
Regards 
 
Consumer Website Team