1 reviews | Active since Jul 2017

13 Jul 2017, 16:09

******* again after 1day.

<p>Very disappointing, I have experienced bad bad service delivery from Vodacom,after i had different complaint a day before. Its like a recaring mistakes. I had R16 balance from my a/c I tjen bought R10 just for you voice for amy network for 20mints. Guess what I only used 23secs, 8secs, 18secs, and 1min:44secs. All intotal i have used 2mins:33secs out of 20mints. After that i couldn't make some calls. When i check balance shows 0.00 even the R6 was gone. Ibwas ****** at daylight again by Vodacom. When you call call centre same old excuse/ story the system hasn't updated or doesn't show. What is wrong with Vodacom can someone tell me.</p>

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Replies (2)
Vodacom
Vodacom's reply14 Jul 2017, 06:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply29 Jul 2017, 13:25
Official

Dear Ntombi Majozi,

I do apologise for the late response.

I've responded to you via SMS with feedback.

Regards,

UW

Best regards,