FN
Freddie N

1 reviews | Active since Nov 2016

03 Jan 2020, 18:19

*******

im upset with vodacom east rand mall, i bought a samsung galaxy A70 cash, and i told the salesman to fit a glass protector on my screen as well, under the impression if was a glass protector, today i accidently dropped my phone and the screen cracked, like all my other samsungs i had glass protector on my phones, even on them if i dropped the phone the screen still fine, until one day it fell badly, screen cracked, i took the phone in to remove the screen glass protector, and screen was still 100%, with my Samsung A70 i drop once and the protector cracked completeley, i took it in to remove the protector and fit a new one to my shock when he removed the protector i could see that the whole LCD screen damaged, im very ****ed off by the salesman that fitted a plastic screen protector when i asked for a glass protector, im telling you know that if it was fitted with the glass one as i requested then my LCD would hv been fine and not shattered like it is at the moment, i want Vodacom to replace my LCD screen on there cost due to salesman selling me **** products and not supply me with what i requested, the plastick is in no ways as shocked absorbtion as the glass protector, to pay cash for a phone and get bull----* into wrong screen protector, if i had the correct glass protector as i requested my LCD would have been fine, now every store do have an account for repairs on store accounts i want my screen replaced

0
Replies (3)
Vodacom
Vodacom's reply04 Jan 2020, 11:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
FN
Freddie N's update07 Jan 2020, 13:14
Reviewer Update
thanks for no call back or follow up on my complaint
FN
Freddie N's update27 Jan 2020, 09:20
Reviewer Update
on 3rd Jan i logged a complaint i received a phone call today 27th Jan from Lance, giving me the whole run around story that he cant assist me and refuses to help me, WHY DO ONE LODGE A COMPLAINT, to get told by Lance that i need to go to the store and speak to them, pathetic,, because he wont help me.. so i must waste my time to go to the store and get told the same thing that they cant help.. BYE BYE VODACOM.. maybe you should read all the complaints regarding Vodacom and see the bigger picture here.. 23 days later i received a phone call why bother calling if you dont want to assist