SS
Sibongile S

1 reviews | Active since Oct 2014

18 Feb 2015, 14:59

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I have a contract with Vodacom since April 2013 that I took out for my younger brother that I pay R99 every mother for, end of September last year they debited R127 instead of R99 and I requested my bank to reserve the debit because I don't know why they debited more that what we have agreed on, they called me to say that I need to pay R271, as I have reserved their debit. I asked them why they debited more and I was told that R28 was for data that I bought, I told them that I never bought any data from them and they insisted that I did or someone else might have bought it using my number but I don't understand how can someone else buy data because there are security questions that are asked before one can buy data.<br> <br> in January this year I was told to pay R500 and something in order for them to open my line as they have closed it since October last year and I told them that I'm not going to pay for a service that was never rendered to me and that its their fault that they debited more that what we have initially agreed on. <br> <br> I feel that Vodacom is not being fair for expecting me to pay that much and now they are threatening me with legal action. <br> <br> <br> <br>

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Replies (1)
Vodacom
Vodacom's reply19 Feb 2015, 06:36
Official
Hello sboshdk,

We do thank you for the posting

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team

Best regards,