1 reviews | Active since Apr 2018
I am on a top up contract, my usual bill is R698 per month. I went to buy top up data at the store in tygervalley Cape Town, 1 gigg at R149. The data was loaded as pro rata and all was fair and well. When I got home I checked my app and my bill had gone up to R922.00???? Why is that? When I asked customer care they went in circles saying they cannot give me a direct concrete answer, when I asked to speak to a manager I was told to hold on and wait till she is free. This is the worse customer service I have ever received and regret having a contract with Vodacom. The ladies name was Lindiwe, it sounded like she had just woken up from a nap. I want to know why my bill has been increased!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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