1 reviews | Active since Nov 2017
*******
I have a 2GB data contract with vodacom and i had arranged R110 to be debited from my account on a monthly basis. So all was well up until i couldn't keep up with a payment due to lack of funds in my account. I missed a payment and my line was blocked just like that. Well fine i thought to myself, they have every right to block my line. So as i was in the process of trying to unblock my line. I get charged a reconnection fee which i pretty much expected. The one thing that really ****ed me off was the exorbitant fee the charge because of a bounced debit order. I was charged R100 on top of the outstanding R110 monthly fee plus a reconnection fee. So my question to the service agent is why must i pay that R100 when i hadn't agreed to such a clause, because had i known i wasn't going to agree to the contract. I cant be expected to pay 97% of my my monthly fee because of a bounced debit order. I cant wait to finish of the remainder of my contract with vodacom and move to a service provider which doesn't sponge off their customers
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Siphiwe
Please be advised feedback has been sent to you via SMS.
Regards,
RJ
Best regards,
Dear Siphiwe
Please be advised feedback has been sent to you via SMS.
Regards,
RJ
Best regards,
