SM
Siphiwe M

1 reviews | Active since Nov 2017

30 Nov 2017, 14:07

*******

I have a 2GB data contract with vodacom and i had arranged R110 to be debited from my account on a monthly basis. So all was well up until i couldn't keep up with a payment due to lack of funds in my account. I missed a payment and my line was blocked just like that. Well fine i thought to myself, they have every right to block my line. So as i was in the process of trying to unblock my line. I get charged a reconnection fee which i pretty much expected. The one thing that really ****ed me off was the exorbitant fee the charge because of a bounced debit order. I was charged R100 on top of the outstanding R110 monthly fee plus a reconnection fee. So my question to the service agent is why must i pay that R100 when i hadn't agreed to such a clause, because had i known i wasn't going to agree to the contract. I cant be expected to pay 97% of my my monthly fee because of a bounced debit order. I cant wait to finish of the remainder of my contract with vodacom and move to a service provider which doesn't sponge off their customers

0
Replies (2)
Vodacom
Vodacom's reply30 Nov 2017, 14:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Dec 2017, 11:38
Official

Dear Siphiwe

Please be advised feedback has been sent to you via SMS.

Regards,

RJ

Best regards,