*******

Two months ago i renewed my contract with Vodacom for both my phone and computer. I use my computer for only receiving and sending emails. I have been with Vodacom for about 20 years and have never run out of data.

During last month (August) and this month (September) i ran out of data for my computer for the very first time(s), which I found strange indeed. When i received my bill for August it was a shocking R6000 and Septembers had doubled to R12 000!

I contacted Vodacom on Wednesday 13 September to report the running out of data (time) the the R6000 bill. I had not received my R12 000 bill as yet!. The reference number is 1- ********** ********** . i was promised a call back within 48 hours.

On Tuesday 19 September I called Vodacom to find out what had happened to my 48 hour call back and to demand my R12 000 back. needless to say after having on the phone for over an hour and speaking to four different people (I am led to believe each time I spoke to a different person they were higher up in the Vodacom structure). Anyway after been promised a call the next day - Wednesday 20 September - I am forced to write this piece as it it now 6.15pm and I have not heard a word from Vodacom today.

I do not expect a call from Vodacom nor an expiation as to how i suddenly run out of data not the massive amount they feel they can simply deduct from my account.

very disappointing to say the least.