1 reviews | Active since Dec 2010
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I took out a contract at the Brooklyn Branch in April 2014. I was told by the rep that calls are accumulated for 5 months and will thereafter be forfeited. When I queried this a few months later I was told that calls are accumulated for one month. I cannot understand the mentally of VODACOM. I have duly accumulated air-time minutes for one month. What VODACOM does is when new airtime is received, they very conveniently deduct the airtime used for the current month instead of finishing the accumulated airtime for the previous month. this is ****************. I have never come across another service provider who *****s the airtime from customers who are barely trying to make ends meet. Please VODACOM, reinstate all my airtime that you have ******. You people make me sick. I like to vomit when I think of you guys and your horrible unhelpful staff Get going and give me back all the ****** minutes you DISGUSTING people. What kind of a rule is that? Never heard of such a think in my entire life. STOP *********** THE PEOPLE.
Thank you for your posting.
I understand your frustration, however the carry over rule is a business rule of the company and is in line with regulatory rules as set out by ICASA.
Kind regards
Vodacom Consumer Website Team
Best regards,
Thank you for your posting.
I understand your frustration, however the carry over rule is a business rule of the company and is in line with regulatory rules as set out by ICASA.
Kind regards
Vodacom Consumer Website Team
Best regards,
