FP
Faizel P

1 reviews | Active since May 2016

12 Jan 2022, 09:49

*******

Morning

After numerous calls and discussions, Vodacom has still messed my billing for Jan

Ironically the agent calls me yesterday and said all is sorted out and forwards me an invoice saying it’s corrected. Hours later the monthly invoices are recevied bad and guess what ??? They billed me for the connection fee where as it was suppose to be free

What a ******* and being a Red VIP you get the worst service as you dealing with *********** agents who knows nothing of the product

0
Replies (1)
Vodacom
Vodacom's reply12 Jan 2022, 11:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team