1 reviews | Active since Mar 2018
Rip of by Vodacom(The so called #1 Network in SA)
In March 2017,I requested an upgrade for one of the lines on my account.I was informed that they will let me know if approved so i should wait for feedback before upgrade is successful.
I waited for long and in April 2017,with no feedback i decided to requested conversion of my numbers to prepaid,only to find out that vodacom approved the upgrade without informing me.
At that that i had R528 outstanding.When i was about to pay it,i was told that i have R1700 Balance Of Contrant (BOC) added which now runs at over R4000.
Is this right,and how can i get help regarding this burning issue?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)