1 reviews | Active since Apr 2015
Rip-me-off-Monday!
So sometimes we all have those desperate moments where we need to do an airtime advance because let's face it, being cut of from social media is one thing but we all rely on WhatsApp ALL the time. Anyway back to my complaint, did a R10 airtime advance which was supposed to deduct R11 next time I recharge. I recharged 2 days later with R50 only to see my current balance is below R20. Now I don't know if Vodacom can't do math but R50 - R11 is R39. So this is not the first time I have let it slide numerous times because I really am more of a data kind of girl. But honestly though I want my airtime back... And no I have been on wifi all day and all apps have been manually switched off. So?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved