AC
Adrian C

1 reviews | Active since Jan 2018

25 Jan 2018, 15:36

RingTunez ***** and Vodacom complicit

I have had a bill appear on my Vodacom account for a category called content services of 259.94, and having queried this Vodacom says that it is for 'something I subscribed to on the internet'!!

Further investigation they tell me it is for a service called RingTunez. Vodacom have no documentation from myself authorising this service nor from this 'company'. In terms of the consumer protection act, this is completely *******, at no point should a company be allowed to deduct charges without a valid contract or authorisation.

Furthermore, despite having 17Gb of available data in my contract bundle, Vodacom have additionally charged another R161 for data!! Again not knowing why this has occured.

Why does Vodacom think it is acceptable to de***** its customers?

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Replies (1)
Vodacom
Vodacom's reply25 Jan 2018, 16:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team