EM
Eunice M

1 reviews | Active since Nov 2017

26 Dec 2020, 14:03

Rigged Data Usage

Vodacom is really taking advantage of its subscribers. The data usage is rigged. I bought 350mb data and couldn't connect when i later checked balance it was gone. checked data usage, i couldn't believe my eyes. They put in things that i never used. Eg. i don't do live streams and it was there and many other things. I have uncapped wifi at home and live alone. i only use my vodacom data only when wifi is down but it seems like vodacom takes all the data from my searches which i use wifi for and use the information to chow available data. i tried to speak to a sarah online who just left chat because she realized that i new what i was talking about. It is impossible to use 350mb in 2 minutes and that was a clear give away that something is not right with the data usage.

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Replies (2)
Vodacom
Vodacom's reply28 Dec 2020, 07:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply28 Dec 2020, 09:34
Official
 Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

Please note that connections on the device will be recorded on your data usage monitoring application. Your device and the Vodacom app will show where your data was used on. Please ensure that your mobile data is switched off while connecting to your wifi, as your device might have wifi assist switched on. With wifi assist, your device will automatically use mobile data, should you mobile data signal be stronger than your wifi connections. 

We apologize for the inconvenience. 

Regards, 

Vodacom Consumer Website Team 

Best regards,