Riduculous airtime billings

<p>So, this is now been going on for 2 months and I have HAD IT WITH VODACOM!!!!!!!!</p> <p> </p> <p>1. My airtime balance was R13 and I had converted to 60MB @R8, I went on whatsapp for 2 minutes and closed my mobile data, checked my balance (which I always do) AND EVERYTHING WAS GONE!!!! INCLUDING MY DATA - 2 MINUTES. I called their LAZY CUSTOMER CARE LINE and spoke to Asande. She said she cannot see what could have taken my data and airtime so quickly, and said it will take an hour for the system to update, so she will call me back. Around 21:30pm she calls and an sms came through..... Asande advised me that they have given back ONLY R10 and they cannot SEE WHAT FINISHED MY AIRTIME???????? I then asked her, why can you not see that is not right, and she told me they will work on it, its fine as they have loaded the airtime. So I carried on with my life!@</p> <p> </p> <p>2. My airtime was R8, I made a 1minute call and had R6 left, I went on whatsapp again for 2 minutes... checked my balance and it was all GONE. I phoned and got put through to the solutions department. The girl there told me it was internet connections and I told her I only went on whatsapp for 2 minutes?????? SO I LEFT THIS ONE AS IT WAS JUST R8............</p> <p> </p> <p>3. My monthly airtime came through on Monday 1st, and then I convert R10 data bundles for 7days @50MB (which I only use for brief access to whatsapp) and converted your 180 minutes! I made a call to a cell c number during the day - - checked my balance was R65...made a measly 1minute call to mtn (twice) and in the evening discovered my airtime was ONCE AGAIN GONE! GONE! GONE! GONE! I ALMOST DIED!!!!!!!! So I phoned lazy customer care line AGAIN, THIS TIME I REALLY HAD IT, AND JUST ASKED FOR THE MANAGER.... THE GIRL THAT ANSWERED KEPT ME ON HOLD FOR 15MINUTES?????????????????? UNTIL Viwe answered (Excellent agent from Solutions) He listen, understood and logged a call for the Data Support and said it will take upto 7days to resolve the call as they will check what is taking my airtime, and call! He also told me not only is my airtime all gone, but my DATA WHICH WAS SUPPOSE TO LAST ME 7DAYSSSSS, WAS TERMINATED/DEPLETED--***!!!!???! </p> <p> </p> <p>4. TODAY I GET AN SMS WITH ....SERVICE REQUEST NO. A2-6A52-FCR106 ......THAT STATES MY QUERY HAS BEEN RESOLVED?!!!!!!! NOTHING HAS BEEN RESOLVED HERE, SO I CALL 111 AGAIN AND GET PUT THROUGH TO MESHAK WHOM I ASK TO SPEAK TO THE CORPORATE DATA SUPPORT, AND ASKED FOR THE PEROSON WHO CLOSED MY QUERY AND HE SAID BACK OFFICE DOES NOT TAKE CALLS, BUT HE WILL PUT ME THREW SOMEWHERE CLOSER,,,, THEN SYLVIA ANSWERS AND YOU KNOW WHAT, SHE DROPPED THE CALL ON ME AND I WAS ROOTED TO THE STUPID RATING SYSTEM TO RATE THE LEVEL OF SERVICE I RECEIVED - --- WHICH WAS ALL 0</p> <p> </p> <p>SOMEONE FROM BACK OFFICE, CORPORATE DATA SUPPORT HAD BETTER CALL ME BACK TODAY!!!! OR I AM TAKING THIS FURTHER. </p> <p> </p> <p>I WANT ANSWERS NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>My number is ********** 971</p> <p>IF THIS NOT RESOLVED TODAY, I AM LEAVING VODACOM FOR GOOD AND REGRET MY +20 YEARS WITH THEM AS A VALUABLE CUSTOMER. </p> <p> </p> <p>THIS IS RIDUCULOUS!!</p> <p> </p>