SM
Stephan M
1 reviews | Active since Nov 2018
07 Nov 2018, 21:56
Ridiculously poor service from Vodacom
Mu sisters phone was ****** about 4 hours ago in a smash and grab. Tried in vain to report this to Vodacom on 082 111, 082 135 and various other options suggested on the internet. I'm also a Vodacom customer and it angers me that in South Africa a big company like Vodacom does not have a 24 hour service where you can block your ****** sim card. This is absolutely ridiculous.
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Replies (2)
Vodacom's replyOfficial
08 Nov 2018, 06:52 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Nov 2018, 06:52
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
08 Nov 2018, 08:05 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted and assisted. Regards Consumer Website Team
Vodacom's reply08 Nov 2018, 08:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted and assisted. Regards Consumer Website Team