Ridiculously poor assistance

<p>Hi,</p> <p> </p> <p>I phoned vodacom during the week for an upgrade - Online. Which is fine, received my phone all good and well.</p> <p>When we received the phone and had a good look at it, we decided that this is not the phone we want, Huawei P8 Lite. So I phoned vodacom on the numbers given by the internet - ********** 4 - no answer. Rings for days. Phone the customer line on 082111 and asked to be transferred to the upgrading department, the lady gives me another alternative number ********** , and puts me through, i then go through to the upgrade dept, At the upgrade department I am told they cannot help me with my query I have to go to the "After sales dept". So they put me through to the next dept, at the After sales dept I am told they cannot help me I have to speak to the upgrade dept, so put back to upgrades. When at upgrades no they don't know why I'm put back to them and without any other mention I am put back to After sales dept. At after sales dept the lady gives me huge lip and drops the call. </p> <p> </p> <p>I phone the alternative ********** number, again - also rings for days, no answer. So I phone 082111 again - speak to the consultant she says no, the correct alternative number is ********** - and she transfers me back to upgrade. Back at upgrade I aventually get some assisstance and the lady understand my query, we want to swop the Huawei P8 lite for the Huawei P9. As she starts with the process of sending me some form to complete for the couriers to collect the phone again, we get cut. </p> <p> </p> <p>SO I phone ********** , the number just rings. no answes. PHONE 082111 AGAIN, and explain my situation of being put back and forth to different departments, she says ok, hold on, I hold on for 10minutes and 38 sec. I aventually hang up, assuming she has forgotten about me.</p> <p> </p> <p>Phone 082111 again, consultant informs me she cannot transfer me to the upgrade department as I am NOT DUE for an upgrade??????????? WTH!!!! U can assume my frustration at this point, so she transfers me to her friend in the same call centre, lady answers and she puts me through to the upgrade dept. At the upgrade dept AGAIN, no the consultant says he can't help me I have to go through to the online dept because thats where the upgrade was done, inform him I just spoke to a lady in the upgrade dept and she was in the process of sending me documents so the courier company can come and collect the phone, how can you now tell me I have to go to ANOTHER dept AGAIN??? He doesn't know what she was talking about, because he cannot assist me I HAVE to go to the online dept. </p> <p> </p> <p>Please look at the incomin call register - telkom line used: ********** 457 - I have been trying to sort this since 11:30 am this morning. Have made more or less 14 different calls to get my query sorted.</p> <p> </p> <p>I only have a few days to return this phone, by the way it's going on day 1, I doubt I will be able to send the phone back in time, then I'm stuck with it because of your lack of ability to assist in a simple matter!!! I am sure I am not the first and only one trying to send a phone back?? Or am I? If so, please appoint the correct personel trained to assist me seeing that I am your ONLY EVER customer wanting to send a phone back!!</p> <p> </p> <p>Can vodacom for a change phone me back, seeing that I have waisted my time on their uselessness</p>