Ridiculously poor and *********** service

<p>I have an HTC One m8 which I took in to Vodacom to have a cracked screen replaced. After more than 4 weeks, multiple phone calls and emails, I managed to get my phone back from them. When I got home, I noticed that 2 of the main features of the phone were not working as they were before sending it for the screen to be replaced: the camera was faulty, and the speakers were crackling when you put the volume up. I took the phone directly to the Canal Walk Repair Centre the very next day and explained my story. I was promised it would only take 14 days for the repairs to happen ( I was skeptical as it took them over 4 weeks to replace the screen).</p> <p> </p> <p>After the 14 days, I went to collect my phone which they said they had replaced (maybe they couldn't fix the faults). This time I checked the phone in the store. It seemed they had managed to fix the speakers, but the same camera fault was there. It is the main feature of the phone and I explained in thorough detail to the person helping me (and the manager) what the fault was. They told me they would have to send it away again to get repaired. However, this time the manager at the Canal Walk store ASSURED me that they she would personally escalate the repair, and keep in touch with me step by step with regards to the repair process. She also said she would arrange a courier to send the phone to Jhb that same day. This was on the 8th of June.</p> <p> </p> <p>To date, I have not had one email or phonecall from Canal Walk giving me ANY information about my phone. I sent a query to their escalations department and recieved a phone call back the next day. I was told that the phone had been sent to the 3rd party repair centre only on the 15th (Vodacom does not repair HTC phones, which I knew already from the last 2 months that they have had my phone). </p> <p> </p> <p>At this point I am extremely frustrated as I am still expected to pay my cellphone contract including handset installments even though the phone has been sitting with Vodacom (due to their incompetency) for over 2 months. I am hoping that complaints through Social Media will finally make a difference in this matter as my monthly accounts with Vodacom are not cheap. I have absolutely no idea why I have 5 contracts with this provider. I am certainly not valued at all.</p> <p> </p> <p>All I want is some kind of update as to why I have not had any feedback from them, why it is taking so long to repair and when I can finally get my phone back... and a reason as to why I should renew any of my contracts with them.</p>