Ridiculously High bill

Good Day,

My previous cellphone bill was just under R6000.00. Over the past five years while with Vodacom, no bill of mine has been even close to that amount. I lodged a complaint with the Kensington Vodacom store, which was logged, but have not head back from your relevant department. I was told the majority of that R6000.00 amount was charged due to usage in the last week of the month. I do not think it is acceptable to charge a loyal customer this large amount of money. I believe that I should be treated fairly and in line with previous bills, and in terms of fair usage policy.

My contract is due for upgrade at the end of November 2018, and as I have started my own business, I could possibly be looking for additional business lines and data contracts. However, If this is how Vodacom treat their long term customers, I will be forced to switch to one of your competitiors in the hope that they treat their loyal customers fairly.

Avishaan Singh Service ticket Ref: S4-WO83K-KF52R