Ridiculously fradulent

I have been with Vodacom for a decade and a half, and I think its officially time to switch service providers. I purchased a TV on Vodabucks, which malfunctioned in the first year of purchase, well within the 5 year warranty period, so it had to be returned. The return/refund process is **********. Hisense picked up the tv, assessed it, informed me it couldn't be fixed, and then brought it back to me. *** am I going to do with a broken TV. I had to then log another call for them to pick it up again and this time keep it. Then, instead of Vodacom liaising directly with Hisense to deal with the issue, I had to call Vodacom and be the middleman for communication and information. They are asking me for delivery tracking numbers, for a TV that was delivered almost 2 years ago now, because I have dealing with this return issue for nearly a year. It is insane. I still have no refund and no tv. It seems they do not want to resolve the issue and just want to keep my money. I should also mention that their call centre staff are not very intellectually inclined, and it is tremendously difficult to explain an issue to someone who doesn't seem to understand the situation, and then be transferred to someone else who also doesn't understand the situation. Moral of the story: don't buy anything on vodabucks and stay away from Vodacom!