Ridiculously bad service AGAIN

I went to Vodacom store and completed an upgrade and converted to a Uchoose flexi 200 contract on 27 Oct 2015 (phone was ******, so I decided to upgrade). On 26 November, I received an sms to say that i reached this limit and that my phone service was soft locked. I called Vodacom to unlock my phone and to check why there was a soft lock. To this date, the migration has not yet happened. As such, my voluntary call limit that i had activated on my old Smart S contract was still in effect. They have since told me that they cannot unlock the phone until the migration from the one contract to the other is completed! And that this would take at least 24hours!!! I am livid. A mistake on their side means that I cannot make calls since yesterday. I am currently purchasing property and am participating in a wedding tomorrow, thus I need to make many calls! This is really unacceptable. I spend nearly R1000 each month and this is the service I get from Vodacom. I am not impressed and will NEVER refer any of my family or friends to Vodacom.