AP
Ashley P
1 reviews | Active since Feb 2014
27 Dec 2020, 10:40
Ridiculously bad Fibre service
We left our previous service provider paid R800 to get out of contact as Vodacom promised better service faster speeds..We signed up with Vodacom in October the five is still not working .They gave us a ****le to use while now they were going to connect the fibre ...there no data on the ****le and no internet signal from Vodacom on our modem ..Now they have no technical staff to assist and tels me on Saturday they might be able to assit by Monday
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Replies (2)
Vodacom's replyOfficial
28 Dec 2020, 07:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Dec 2020, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AP
Ashley P's updateReviewer Update
29 Dec 2020, 12:29It is Tuesday 3 days after lodging a issue with Vodacom regarding the Fibre not working.
We have spent more than an hour in airtime and wasted time calling your call Centre.
Still no one at Vodacom can fix the connection problem or has attempted to call us.
Vodacom this is really terrible service !!!!!!!!!
We have spent more than an hour in airtime and wasted time calling your call Centre.
Still no one at Vodacom can fix the connection problem or has attempted to call us.
Vodacom this is really terrible service !!!!!!!!!
AP
Ashley P's update29 Dec 2020, 12:29
Reviewer Update
It is Tuesday 3 days after lodging a issue with Vodacom regarding the Fibre not working.
We have spent more than an hour in airtime and wasted time calling your call Centre.
Still no one at Vodacom can fix the connection problem or has attempted to call us.
Vodacom this is really terrible service !!!!!!!!!
We have spent more than an hour in airtime and wasted time calling your call Centre.
Still no one at Vodacom can fix the connection problem or has attempted to call us.
Vodacom this is really terrible service !!!!!!!!!