Ridiculous!!Contracts being upgraded or changed 5months before expiring without your consent or forms completed!!

Vodacom phoned and messaged us constantly for weeks regarding a due "upgrade". When I couldn't take the constant harassment any longer I eventually answered. I immediately told the lady that I am not interested in renewing our contract at all. She then said that she could help me out by reducing my current premium untill my contract ends which will only be in October as she said the devices has been paid off long ago and then I'm done with having a contract with them. I had a lot of questions about this but she assured me over and over again that this is a promotional offer and a real deal. She said she will send me the quote,then I could have a look at this,sign it and send it back. I never did it as I had my doubts.

About 3weeks later I received an invoice stating that my contract has been renewed/upgraded for another 2years!! Who gave her that instruction because it definitely wasn't me!!

According to them a new contract cant be cancelled at all even though you told them not to renew it. When phoning again another lady said it might be done but only telephonically and not in store. Since trying to get this resolved a manager shouted at me as well and another lady was rude and told me that I will never be able to grasp what she is trying to explain to me. Just imagine!!

This whole nightmare hasn't been solved in weeks and receiving very bad treatment and only getting empty promises to phone me back with a solution. Today I've been informed to pay my first instalment of a new contract I did not apply for!!! Best of all is that Vodacom is aware of this as one of the ladies I've spoken to today said that this sounds fami**** and is happening to a lot of people! How many more victims still need to go through this before something drastic will be done??