ZL
Zilong L
1 reviews | Active since Jun 2010
30 Dec 2019, 12:21
Ridiculous vodacom online sale team!
Vodacom online sale team are ridiculous and very rude, they don’t have a manager on the floor to make sure things are doing in a correct way as they supposed to. After they upgraded my contract they are not willing to assist any further, because the device I received was an faulty unit, I had returned it to vodacom a week ago. Now vodacom online says I must call cancellation, then vodacom cancellation says I must call online sale. No one wants to take a responsibility to assist a customer!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
30 Dec 2019, 16:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Dec 2019, 16:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ZL
Zilong L's updateReviewer Update
31 Dec 2019, 09:33Dear Vodacom,
Your automatic response doesn't help at all, still no one contact me to date!
You must get this upgrade reversed ASAP, it has been dragging for almost a month!
I have emailed to *** for help and escalation but it's no response!
A query was sent to Vodacom solution experts with ref # ***, however, it's closed because it's not their relvent business as they said, Ridiculous !
Vodacom, it is not acceptable for what you've done so far!
Your automatic response doesn't help at all, still no one contact me to date!
You must get this upgrade reversed ASAP, it has been dragging for almost a month!
I have emailed to *** for help and escalation but it's no response!
A query was sent to Vodacom solution experts with ref # ***, however, it's closed because it's not their relvent business as they said, Ridiculous !
Vodacom, it is not acceptable for what you've done so far!
ZL
Zilong L's update31 Dec 2019, 09:33
Reviewer Update
Dear Vodacom,
Your automatic response doesn't help at all, still no one contact me to date!
You must get this upgrade reversed ASAP, it has been dragging for almost a month!
I have emailed to *** for help and escalation but it's no response!
A query was sent to Vodacom solution experts with ref # ***, however, it's closed because it's not their relvent business as they said, Ridiculous !
Vodacom, it is not acceptable for what you've done so far!
Your automatic response doesn't help at all, still no one contact me to date!
You must get this upgrade reversed ASAP, it has been dragging for almost a month!
I have emailed to *** for help and escalation but it's no response!
A query was sent to Vodacom solution experts with ref # ***, however, it's closed because it's not their relvent business as they said, Ridiculous !
Vodacom, it is not acceptable for what you've done so far!
ZL
Zilong L's updateReviewer Update
02 Jan 2020, 13:50What is more ridiculous with vodacom now is that they blocked my number to call their call centre!!! Nothing is resolved, And there is no one response or make contact with me!! Well done vodacom
ZL
Zilong L's update02 Jan 2020, 13:50
Reviewer Update
What is more ridiculous with vodacom now is that they blocked my number to call their call centre!!! Nothing is resolved, And there is no one response or make contact with me!! Well done vodacom
ZL
Zilong L's updateReviewer Update
23 Jan 2020, 09:44Dear vodacom,
The issue is still not resolved 100%, yes they reversed the upgrade but they are still BILLING me for the device which was returned in December 2019.
Many service requests were logged weeks again and signed to different people, namely Trinah Taodzera, Candy Mnisi, Senzi Nkosi, and Lennon Samduth, etc, etc. but my missing airtime data and message, and billing me for what I have returned are still not resolved to date!
Wake up and work, vodacom
The issue is still not resolved 100%, yes they reversed the upgrade but they are still BILLING me for the device which was returned in December 2019.
Many service requests were logged weeks again and signed to different people, namely Trinah Taodzera, Candy Mnisi, Senzi Nkosi, and Lennon Samduth, etc, etc. but my missing airtime data and message, and billing me for what I have returned are still not resolved to date!
Wake up and work, vodacom
ZL
Zilong L's update23 Jan 2020, 09:44
Reviewer Update
Dear vodacom,
The issue is still not resolved 100%, yes they reversed the upgrade but they are still BILLING me for the device which was returned in December 2019.
Many service requests were logged weeks again and signed to different people, namely Trinah Taodzera, Candy Mnisi, Senzi Nkosi, and Lennon Samduth, etc, etc. but my missing airtime data and message, and billing me for what I have returned are still not resolved to date!
Wake up and work, vodacom
The issue is still not resolved 100%, yes they reversed the upgrade but they are still BILLING me for the device which was returned in December 2019.
Many service requests were logged weeks again and signed to different people, namely Trinah Taodzera, Candy Mnisi, Senzi Nkosi, and Lennon Samduth, etc, etc. but my missing airtime data and message, and billing me for what I have returned are still not resolved to date!
Wake up and work, vodacom