Ridiculous Vodacom

I purchased a new contract via Vodacoms online portal on the 9th of July and took delivery of the phone and new sim on the 15th of July 2020. To date the Sim hasn't been activated. I have been dealing with the after sales call center on *** to try and get the number activated - first it was 24-48 hours. Then the delivery agent didn't complete his tasks on his side - wait till Sunday morning. Still no activation - Call again on Monday - no wait it should be on later on the same day (20/07/2020) the line has still not been activated. Tried calling the same call center now to have a voice prompt tell me "there has been an unusually high number of calls from this number - we have blocked it to prevent *****" - either send a whatsap or call a new number at a charge of R2per minute! No where can i speak to an actual human - the chat bot on the website registers the number I'm currently using as pre-paid so cant help me there - and there again, when i say i want to speak to a human i get the ***** msg. Trust me! I will not be calling Vodacom call centers for my fun and entertainment as they have NOT been helpful at all since i took delivery of the phone! 6 days - contract still not activated. Whats the point! Even when i rate my level of service and say POOR no one calls you back to ask why?? So whats the point of rating the service!