JJ
Jacoline J

1 reviews | Active since Sept 2013

23 Oct 2017, 13:23

Ridiculous usage of Data and money

Hi,

I have bought 1GB data on my ********** number - I had plus / minus R900 and something left. It was not even 40 minutes then all my data was finished and I am now left with R200 something rand.

It is saying it used 1.77 GB I did not even go onto any apps.

It is also set up for the device to warn me when the data runs low. This is unacceptable and not the first time. I want the money back as this was such a waste now, we pay a lot for contracts every month and it is unfair for Vodacom to just take money and data...

I am furious ...

0
Replies (1)
Vodacom
Vodacom's reply23 Oct 2017, 13:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team