Ridiculous upgrade costs

<p>I was called by Vodacom concerning upgrading my phone in April 2017. I asked nicely if there any charges involved as I usually do it over Vodacom Website. The answer was no upgrade charges. Then when I check my Vodacom Statement for May 2017, I see that Vodacom have charged around R237 in total for the upgrade. Specifically, the new contract must cost me ~R109 for R150 airtime + 150 MB. I was not even interested in MB as usually use the Telkom Router/Wi-Fi. Furthermore, in the new contract I am now charged for the caller identity which is a bad & backward upgrade. It’s sad that we loyal customers ~ 9 years we taken for ride for no reason. Please rectify this.</p> <p> </p>