Ridiculous TAT for a query

I logged a complaint last week already, just to receive an automated response. I call in today for feedback and Mogadi tells me there is nothing she can do as the matter is being investigated which takes 7-14 days. Are you kidding me??? So I am paying for a contract that I dont get to use because Vodacom is inefficient??? What kind of circus is this? I now have to wait until they have feedback and at no stage was I contacted by anyone to let me know what process would follow and what the turn around time would be. This is absolutely atrocious to say the least! I have never had such an experience with Cell C or MTN. Looks like I will have to go back to networks who actually do care about customers. Sies