CP
Charne P
1 reviews | Active since Aug 2019
14 Jan 2025, 11:16
Ridiculous Service - Vodacom Fiber
I have been battling to move my fiber to my new house since beginning December 2024. After numerous calls, emails and providing all requested information I am still nowhere!! I received a bill to pay but dont even have my services active????? Then the agent on my last call confirmed that because the previous owners did not give 30 day notice to their provider and the line at my new property I will have to wait for their 30 day notice before my fiber can be activated... What utter nonsense are that??? I need to pay my account while waiting on someone else's notice period????? It is super frustrating to get serviced because going into a branch they just refer you back to the call center.
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Replies (5)
Vodacom's replyOfficial
14 Jan 2025, 12:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jan 2025, 12:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CP
Charne P's updateReviewer Update
15 Jan 2025, 14:03And so I wait again for another empty promise.... No contact! No resolution! But sure send me the bill to pay....!!!
CP
Charne P's update15 Jan 2025, 14:03
Reviewer Update
And so I wait again for another empty promise.... No contact! No resolution! But sure send me the bill to pay....!!!
CP
Charne P's updateReviewer Update
16 Jan 2025, 12:51Hi Vodacom, so while I am patient waiting for feedback and a resolution... your accounts department is sending me notifications that my account is in arrears. I will not pay for a service I did not have by choice.
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image.png 12.63 KB
CP
Charne P's update16 Jan 2025, 12:51
Reviewer Update
Hi Vodacom, so while I am patient waiting for feedback and a resolution... your accounts department is sending me notifications that my account is in arrears. I will not pay for a service I did not have by choice.
image.png 12.63 KB
image.png 12.63 KB
CP
Charne P's updateReviewer Update
17 Jan 2025, 12:56Please cancel my Fiber effective 13 December 2024. I will not continue paying for a service I don't have and get. No courtesy even getting back to me with a resolution or date when this will be corrected.
CP
Charne P's update17 Jan 2025, 12:56
Reviewer Update
Please cancel my Fiber effective 13 December 2024. I will not continue paying for a service I don't have and get. No courtesy even getting back to me with a resolution or date when this will be corrected.
CP
Charne P's updateReviewer Update
23 Jan 2025, 10:40Hi,
Thank you for your feedback however I see we are going around in circles. I have never received an email from your billing department!
I have provided a months notice 27 November already to move my fiber which was not done by your own timeline that should have been 27 December...
As per my previous communications I have provided notice to cancel via this channel (of which you had the power to forward to your cancellation department) and email 17 January. I have also called into your cancellations department.
Please cancel with immediate effect as I am out of contract. I will be taking this to ICASA as you have not been able to assist or even try assist with a resolution
Thank you for your feedback however I see we are going around in circles. I have never received an email from your billing department!
I have provided a months notice 27 November already to move my fiber which was not done by your own timeline that should have been 27 December...
As per my previous communications I have provided notice to cancel via this channel (of which you had the power to forward to your cancellation department) and email 17 January. I have also called into your cancellations department.
Please cancel with immediate effect as I am out of contract. I will be taking this to ICASA as you have not been able to assist or even try assist with a resolution
CP
Charne P's update23 Jan 2025, 10:40
Reviewer Update
Hi,
Thank you for your feedback however I see we are going around in circles. I have never received an email from your billing department!
I have provided a months notice 27 November already to move my fiber which was not done by your own timeline that should have been 27 December...
As per my previous communications I have provided notice to cancel via this channel (of which you had the power to forward to your cancellation department) and email 17 January. I have also called into your cancellations department.
Please cancel with immediate effect as I am out of contract. I will be taking this to ICASA as you have not been able to assist or even try assist with a resolution
Thank you for your feedback however I see we are going around in circles. I have never received an email from your billing department!
I have provided a months notice 27 November already to move my fiber which was not done by your own timeline that should have been 27 December...
As per my previous communications I have provided notice to cancel via this channel (of which you had the power to forward to your cancellation department) and email 17 January. I have also called into your cancellations department.
Please cancel with immediate effect as I am out of contract. I will be taking this to ICASA as you have not been able to assist or even try assist with a resolution