Ridiculous Service Provider

My name is Ngudo Ewart Nephawe, I've been using my vodacom prepaid Number since 2007. In May 2019 , I went to a Vodacom Store and signed 24 month data contact with Vodacom. I paid my 24 Month contract successfully until may 2021.

Guess what, Vodacom continued to debit my account even after 24 month was over. I went to a Vodacom Store and they couldn't cancel my contact. They advised me to call Customer Care. I did exactly that and they still didn't cancel my contract until Vodacom debit me until I owe them R2900.

To my surprise,Vodacom cancelled my number and deleted it completely. Even if you try and call my number , it says number doesn't exist. My number is ***. This number was cancelled on 18 august 2022. And I am writing this review on 23 August 2022. Soo I lost my number Which have all the connections to my old friends and family. Not forgetting that I used the same number to apply for Job opportunities and also for other private matters.

Soo,becareful before choosing Vodacom as they will delete your number even after paying them successfully. Vodacom is such a ******** company and they don't care about you . All they care about is your money and that's all.

A lady at customer care told me that they will not returny number until I pay the amount due, and that Amount was forced on me since my contract was over. Is like vodacom was trying to force me to stay in the contract which i didnt need anymore.

I ADVICE EVERYONE TO NEVER HAVE A CONTRACT WITH VODACOM BECAUSE YOU WILL NEVER GET YOURSELF OUT OF IT. THEY WILL FORCE YOU TO CONTINUE PAYING OR UPGRADE. BUT THEY WILL NEVER END YOUR CONTRACT EVEN IF THE CONTRACT IS OVER .