Ridiculous service

Item: Vodacom
Rating: 1
Author: Ninja N

Yesterday I called Vodacom to complain about my missing airtime. I had a balance of R165 and made calls for a total of 10 minutes, when I woke up the next day I had a balance of R98. I called to enquire about this and I was told I had to pay R15 to get a detailed billing because they couldn't pick up why the airtime was missing. The call centre agent promised to get her supervisor to call me, still waiting even now.

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Replies (2)

Vodacom's replyOfficial

01 Sept 2023, 12:01

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Sept 2023, 12:01

Official

Ninja N's updateReviewer Update

01 Sept 2023, 13:12

I had R165 unless your app is malfunctioning. How can you go from R165 to R98. I'm requesting that itemised billing

Ninja N's update01 Sept 2023, 13:12

Reviewer Update

I had R165 unless your app is malfunctioning. How can you go from R165 to R98. I'm requesting that itemised billing