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Prudence M
1 reviews | Active since Aug 2022
01 Aug 2022, 11:23
Ridiculous service and charges
I took a double deal contract with vodacom. My installation was R499 monthly when I took up the contract, but they've been debiting R623 instead of the agreed amount. I called to cancel the data and airtime contract and remain with the headsets contract cos I'm not even using the data and airtime and I was told I need to pay +- R8500 for cancelation of the data and airtime i won't even be using. And I was advised to migrate instead to a lower plan. I called today for a migration and I was told I need to pay R2415 fee for migration. I've never come across such a useless service provider. This is ridiculous and ******* at it's best. I regret everyday for taking out a contract with vodacom. I'm so frustrated.
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Replies (1)Vodacom's replyOfficial
01 Aug 2022, 12:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Aug 2022, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
