WR
Wendy R
1 reviews | Active since Oct 2014
10 Feb 2019, 10:47
Ridiculous Service AGAIN
am not sure how many more times I need to ask NOT TO ALLOW any of my other joint accounts to have airtime advances... I have been billed again despite asking THREE TIMES..
My number is ********** 845 which may receive airtime advances NONE OF THE OTHER NUMBERS MAY RECEIVE.
Ensure you credit my account... I will be taking this further I am fed up I have had enough of Vodacom now....
How do I move over to another network? I've had too much trouble and I am finished now.
Credit my account and ensure it does not happen again I am tired of asking the same thing over and over
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Feb 2019, 12:32Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Feb 2019, 12:32
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Feb 2019, 10:35Dear Customer,
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Vodacom's reply13 Feb 2019, 10:35
Official
Dear Customer,
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team