NM
Natanya M
1 reviews | Active since Sept 2012
21 Dec 2022, 10:55
Ridiculous service
Held on for more then 20minutes to get through to someone to explain a strong I have been trying to explain since May this year, I have no idea what is going on with Vodacom but this is utterly ridiculous. How do you guys run a call centre like this no wonder everyone is moving over to the competitor because you don't know what you doin!
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Replies (2)
Vodacom's replyOfficial
21 Dec 2022, 12:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Dec 2022, 12:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Natanya M's updateReviewer Update
21 Dec 2022, 12:35When will a consultant be in contact as this has been going on for months, I actually timed the amount of seconds you attempt to call, 7seconds that's how long the call rings for and then you end, what is that? Is that your attempt to resolve an issue! Once my contract is done we are done with you and your futile attempt at trying to resolve an issue!
NM
Natanya M's update21 Dec 2022, 12:35
Reviewer Update
When will a consultant be in contact as this has been going on for months, I actually timed the amount of seconds you attempt to call, 7seconds that's how long the call rings for and then you end, what is that? Is that your attempt to resolve an issue! Once my contract is done we are done with you and your futile attempt at trying to resolve an issue!