Ridiculous service

<p>I called Vodacom in August to cancel my contract that was ending then and I was advised that the cancellation went through but to my surprise 4 months later I'm still getting billed for the same contracts. This issue is still ongoing and now I have been billed for the contract that was supposed to have been closed in August already and when I call their retentions and legal department they tell me that I have to submit another cancellation which I will be billed for this month again. Here I was thinking that the matter was resolved but I guess it was just a cover up. I am more disappointed with Vodacom service than I have ever been, can someone with high authority call me and sort this issue once and for all because I'm tired of calling every single time just to end up fighting over the phone with an advisor. I have paid the money that they wanted and now I just want to get this matter sorted out once and for all</p>