Ridiculous service

I have multiple calls with vodacom regarding our fiber installation. Every-time I get the same reply of “the installation team will contact you today or tomorrow”. I have a better chance of getting help through Telkom at this rate but vodacom is quick to send me a bill 3 months ago already for the fiber which I do still not even have. I am in the process of canceling all my vodacom products after years and years of supporting vodacom to move to MTN as they seem to be willing to assist