CR
Carika R

1 reviews | Active since Aug 2014

17 Oct 2016, 12:43

Ridiculous Service!!!!!

<p>Good Day </p> <p>I did not want to post on Hello Peter but after 4 weeks of struggling with Vodacoms service and the people I have decided to right a little something. Every month around the middle of the month Vodacom disconnects my phone I cant make calls, internet , sms nothing whatsoever. As they KNOW we are paying via EFT directly into Vodacoms account and every month they doisconnect without informing us! It took my partner 4 weeks to sort out and activate my account because of people who dont listen nor are they focussing on what the customer is telling them. My phone has been activated for a week now today its the 17th of October and again its deactivated without warning. Previously we had to fax, email en make numerous calls with our prrof of payments and it took them 4 weeks to sort the problem out. I must say i have never come accross a company with staff that dont actually know what they are doing or why they are doing it. </p> <p>Very poor service !!!</p>

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Replies (2)
Vodacom
Vodacom's reply17 Oct 2016, 12:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

CR
Carika R's update18 Oct 2016, 08:51
Reviewer Update

Nothing has been resolved please contact **********

I have sent a mail this morning to the following email : ********** ********** />"Vodacom Service Provider Company." ********** ********** Thse are the emails I have dealt with since we cancelled our debit orders and spoke to 20 consultants. I have sent my statement since Marxch to these email addresses aswell as proof of payments. My statements states i only owe R11.00 on my account. My phone is deactivated and everyone at Vodacom is giving us diffrent reasons to why it has been deactivated.