Ridiculous Service

<p>I have upgraded my phone on Sunday (03/07/2016). On Monday I backed up my old phone and restored the backup on my new phone. ITunes showed me that new software is available and I updated my phone. It gave me an error message and the software did not update. I called Apple and they advised me to take the phone to my service provider. I took the iPhone to Menlyn Vodacom and the manager referred me to the Vodacare store. I was assisted by Timothy and he advised me that they will charge me R40 per 15 minutes. I told him the phone is only 24 hours old and this is ridiculous. The software was uploaded again and they charged me R280. I told Timothy that I would like to speak to the manager because I did not agree to this fee. The manager said it is fine to only pay the R40. It is not the amount that is the problem the Vodacom consultant who assisted me with the upgrade advised me that if there are any software problems within 7 days that they would replace or fix the phone. I signed for a 24 months contract and yet you guys are not willing to assist me a day after I upgraded. Well done on customer relationship you did a great job!</p>