Ridiculous Service

Took a work phone for repairs over 3 weeks ago to the Voda shop in Westgate mall. after numerous calls and no feedback, I eventually got hold of someone at the repair center who told me they advised the store to give me a replacement phone because they couldn't fix the phone. Call the store, they send me from pillar to post (As usual).. when i refused to hang up and wait for the manager I'm put on hold without even been told held on for over 10 min.. i guess its that she'll hold on till she gets tired. So eventually "Mary" come to the phone a different person to the one that put me on hold, now this is probably the 5th person I'm speaking to now and she promises to call me before close of business today once their manager Chadwin Jude has advised when i can get a replacement phone. "The future is exciting"