Ridiculous Service

I requested for a new deal on the 6 May 2019 on the website and i received a call back from Vodacom, However the call was dropped before i could answer. I received an sms stating that i will receive a call back before the end of business and i didn't receive the call.

Today i called to make a follow up and i was advised that my account shows as current not settled, so the sales consultant cant process my application. I was transferred to accounts department and the call cut off.

I called again and i was put on hold again by Banyana and transferred to accounts department. I was advised that i owe R195 so they cant change it from current to settled. Then i was transferred to customer care (spoke to Basetsana) and i was told that i was transferred to the wrong department.

This is ridiculous. I called Vodacom at 12:04 and i ended the call at 12h40.

My request is still not resolved.

No one is taking ownership and i spoke to 5 people in 30 minutes.

This MUST be resolved ASAP!!!!!!!!!!!!