Ridiculous Service

Good day

I trust that you are well and that you could assist me. I am livid and quite disgusted in the service received by Vodacom, namely the OBF dept.

I cannot believe how *********** the OBF department is when returning phones within the 7 day period.

I have a massive problem with my device and took the device to Vodashop repair centre in Menlyn for an OBF as it was in the 7 day period. Due to this handset being ordered online, the date of delivery is later however the date the IMEI number went active, was within the 7 day period.

The handset was delivered on the 10/02/2018 and I returned the handset on 17/02/2018, in the 7 day period.

The consultant, Mpho, printed all the documents (which I have copies of) and gave it to the manager to sign off. On the very first pahe of the documents, it states that this was an online deal and that they please must refer to the delivery date and the date the IMEI number was active as it qualifies for an OBF. Whom ever received the OBF clearly cannot read as all the OBF dept was send the handset back to Menlyn advising that it is out of the 7 day period. Everything is clear as daylight and on the very first page!! I am not impressed at all!! This is absurd!

This device has now been returned to Menyln where the consytant just sends it back with an escalted email stating them to READ??? Really? Is this the service that us paying customers can expect?

It is a week later, no phone and again this phone needs to be send back again? How much longer is this going to take?

Futhermore, I personally had to get involved with your internal affairs and actually contact the OBF dept and vodashop and play middle man to try and get this resolved.

I expect something better than “we are sending it back” and this needs to happen fast.

Expecting you to contact me.