RIDICULOUS SERVICE

BAD , DISGUSTING SERVICE!!!!!!!!!!!!!!!!!! After having my phone ****** on Wednesday 25th October I am STILL Trying to sort out my SIM Card, Phone etc. I did a SIM swap on Saturday 28th which was not captured correctly so after 2 days had to do a NEW SIM swap. This was finally sorted by Tuesday 31st Nov. By the evening I once AGAIN could not make phone calls and the pre-recorded message received, was that I had been removed from the Vodacom network. I was on a month-to-month top up (my contract expired 2 years prior) but I was told that i could only upgrade or get a new contract in March 2018 because I had been upgraded via the call centre in April 2016. I am STILL waiting for the recording where i gave permission for them to sign me up on a 2 year contract with my 4 & a half year old phone. When i called the call center on Monday, I was told that my query (complaint) had to be escalated to the correct department which would take 7 - 14 working days. Then it would take 7-14 working days to solve the issue, thereafter I could give a months notice on my account! When I called cancellations on Tuesday 31st Oct, the sales agent tried to speak me into signing a new contract, which I said i would consider. I am still awaiting his call after phoning him twice. I returned his call not to sign up for a new contract but enquire as to why I had been "Removed from the Vodacom network". I called a third time and spoke to someone else who informed me that it was a glitched and sorted it out. The last 3 hours seem to be fine, however after nearly a week of back and forth phone calls, trips to the shops, this has been the most exhausting, WORST experience I have ever had with Vodacom!