1 reviews | Active since Jul 2016
Ridiculous service!!!!!!!!!!!!!!!!!!!!
<p> </p> <p>This need to be shorted - i am sure this implements the CPA act, which i think i now need to persue</p> <p>legal advise - this is totally unacceptable and it is *****ing!!!!</p> <p> </p> <p>Do not send me the standard:</p> <p>Dear Customer,</p> <p>Thank you for making us aware of your complaint.</p> <p>Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p><br />This is **** as none ever calls!!!!!!</p> <p> </p> <p>Shocking Response and service!</p> <p>Nearly a month after my Hello Peter complaint and no response still!!!</p> <p> </p> <p> </p> <p>Upgraded but tablet never delivered</p> <p>In November 2016 I upgraded my contract online.</p> <p> </p> <p>The contract deal included a phone as well as a tablet.</p> <p> </p> <p>The phone arrived but the tablet never did. When i called the helpline i was told to email VAdmin.</p> <p> </p> <p>Needless to say 2 months later, and 3 follow up emails to the VAdmin i have received no response to my request!</p> <p> </p> <p>Vodacom is happy to bill me for the new contract (where i can gauaretee i am being charged for the tablet) but have never received it. </p> <p> </p> <p>I cannot deal with being pushed from pillow to post between different call centres and help desks anymore, this needs to get sorted!</p> <p> </p> <p>Please can you look into this with the highest urgency to get my tablet delivered ASAP</p> <p> </p> <p><br />Jan 11, 2017<br />1 week ago<br />Official business reply:<br />Dear Customer,</p> <p>Thank you for making us aware of your complaint.</p> <p>Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p>***Please note*** Beware of phishing ****s.</p> <p>Vodacom will not contact you via Whatsapp to request your personal details</p> <p>Regards,<br />Vodacom Consumer Website Team</p> <p><br />Jan 16, 2017<br />1 week ago<br />DeanCarpenter:<br />Still heard nothing?!?!?</p> <p><br />Jan 24, 2017<br />1 week ago<br />Official business reply:<br />Dear Customer,</p> <p>Thank you for making us aware of your complaint.</p> <p>Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p>***Please note*** Beware of phishing ****s.</p> <p>Vodacom will not contact you via Whatsapp to request your personal details</p> <p>Regards,<br />Vodacom Consumer Website Team</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
