Ridiculous Returns Policy

I purchased a cellphone cover from your Vodacom Menlyn branch on Friday, 6 October.

After realizing that I had purchased the incorrect cover, I returned the unopened item to your Vodacom Kolonnade branch yesterday afternoon for a refund, as this is the branch closest to where I reside.

Apart from the fact that the staff were incredibly rude, I explained why I would like to return the item. They refused the return and told me that it cannot be returned to their branch and that I would have to take it back to Menlyn, where the item had originally been purchased.

I find this absolutely ridiculous, to say the least. ANY large retailer allows one to return items to any of their branches across the country. I have worked in a retail environment myself and know that branches are connected via the system for IBT purposes, etc. I have on many occasions purchased items from various stores and returned it to a different branch, where the items were either refunded or exchanged without any hassle.

Despite this, the till slip which I was given states that your returns and refund policy can be viewed on your website. Nowhere on your website does it indicate that I would have to return items to the branch where it had been purchased.

I will be returning this cover to your Kolonnade branch again this evening and expect a full refund. I would appreciate it if you can communicate this to the branch, or provide me with the contact details of the branch manager so that I can communicate the above to him/her as well.