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Sonja O

1 reviews | Active since May 2018

11 Nov 2025, 12:37

Ridiculous refund process

I did a Vodapay payment on 25 October, while being on the phone with an agent. The agent confirmed the payment I am making of R1449. The Debit order to come off will be R1449 and not double. Low and behold this is what happened. I phoned on 28/10 and it was confirmed my account is in credit for R1449 and can be refunded. I emailed asking for a refund. On 3/11 I received an email to say I need to supply POP (after I had confirmation telephonically the funds are on the account) - I sent the requested docs on 03/11. Today, 11/11/25 no-one can give answers about the refund. I must wait 7-14 days. Today is day 15 from 28/10 and day 9 from 03/11. SERIOUSLY!!!!!!!!!!!! Quick to deduct the funds, but not quick to refund.

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Replies (3)
Vodacom
Vodacom's reply12 Nov 2025, 07:44
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SO
Sonja O's update12 Nov 2025, 07:47
Reviewer Update
Good Morning, Thank you for your reply. I am in and out of meetings, so may miss a call or 2 - just mentioning so that you are aware of this.
Regards
Sonja Oosthuizen
SO
Sonja O's update15 Nov 2025, 07:15
Reviewer Update
Good day. Thank you. I am. Just frustrated as still, today 15 Nov, I still haven't received the refund. By the time I get refunded it's month end again and I need the funds. Original submission was 28 October and then vodacom needed POP, although it was already in my account, and I supp**** pop 3 Nov and still waiting. R1449 is alot of money not to have.