Ridiculous refund process

Item: Vodacom
Rating: 1
Author: Sonja O

EXTREMELY FRUSTRATED!!!!!!!!!!!!! STILL NO REFUND. First request 28/10, 2nd request 3/11 - now 14 working days (their policy 7-14 working days) and still no refund - even after I received a call to say it is being escalated. STILL NOTHING............

Helpful (0)

Replies (2)

Vodacom's replyOfficial

20 Nov 2025, 08:16

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply20 Nov 2025, 08:16

Official

Sonja O's updateReviewer Update

20 Nov 2025, 16:51

No one has contacted me. I am now holding and call centre people have generic comments. Waiting for a manager to appear on the phone. Doubt it will happen

Sonja O's update20 Nov 2025, 16:51

Reviewer Update

No one has contacted me. I am now holding and call centre people have generic comments. Waiting for a manager to appear on the phone. Doubt it will happen