RIDICULOUS REACTIVATION DRAMA

I've been trying to reactivate my vodacom lines (four of them) since 25 March. I have paid the arrears,had to purchase new sim cards as the numbers were deleted from the network. Filled in the reactivation request and the vodashop in Woodmead sent it through. Today I receive a call advising that they want to hand over my account for legal collections...<br> I'm fuming!! The docs were sent through on the 25th of March. They were sent through on the 7th of April as well as on the 8th of April. Is anybody checking the [Email Removed] address? The consultant actually asked me to fax the documents... What communications company still resorts to fax as a form of communication with customers in 2015. As soon as these contracts are paid up I am changing service providers. I've been a Vodacom subscriber since 2001, but I am so disgusted in the way they handled this and the trouble it has put me through having my numbers deleted off the network.