Ridiculous process to e-mail statements

We have a business account with Vodacom with 30 tablets. The statements on this account were sent via the PO Box, 30 pieces of paper over 3 months. I phoned the call centre to have this amended to rather e-mail the statements. This change does not have a financial impact on the account that it should now require so much hassle. First I get transferred from one department to another and have to phone a different number. Then I get Thokozile on the line who tells me that in order to ask vodacom to not POST 30 statements via our very unreliable SA postal service and to rather E-MAIL them as we are in a more technologically inclined era, I should send this on a company letter head with an ID copy. ARE YOU SERIOUS VODACOM! To make you more environmentally friendly I must go through more of a process than just being transferred from one place to another! This is an absolute joke! Your call centre service was pathetic, no one takes ownership, your consultant REFUSES to transfer me to a manager / supervisor when I request this. Absolutely disgusting service!