Ridiculous Pricing and Pathetic Customer Service
<p>So I walked into Vodacome Canal Walk and ask the girl whether I could charge my phones and what it will cost firstly her response is "You'll have to ask someone else because I'm not reliable" #Pathetic then I hand the phone to another Lady who charges is for about an hour and when I bring her the second phone AGAIN I ask what would the cost be and she says "We don't charge ma'am" 30 minutes later I fetch the phone and the "unreliable" one slaps me with a cost of R148 and I tell her "excuse me?, you said there is no charge" and she says " Ya man, it's vodacome, they do that" most pathetic service ever. I cannot even explain how angry that made me! Not only did your consultant lie to me but they bad mouth their own company. I'm sorry but that is not customer service I would expect from vodacome </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I'm actually very irritated, disgusted and annoyed by the lack of customer service Vodacom Canal Walk offers. I recieved a 'Thank you for complaining' call and my mother visits your Canal Walk store today (she didn't even know i made this complaint) and she recieves the same pathetic customer service. I'm a Coach and Trainer within a customer service call centre and I would be absolutely devastated if any of my people should offer this kind of customer service. In my training this would classify as "What NOT to do". To think I was torn between Vodacom and MTN just a few weeks ago but thank you for helping me make my decision, I would definitely not want to go with a company that treat their customers in this manner and not take things like this serious.
I'm actually very irritated, disgusted and annoyed by the lack of customer service Vodacom Canal Walk offers. I recieved a 'Thank you for complaining' call and my mother visits your Canal Walk store today (she didn't even know i made this complaint) and she recieves the same pathetic customer service. I'm a Coach and Trainer within a customer service call centre and I would be absolutely devastated if any of my people should offer this kind of customer service. In my training this would classify as "What NOT to do". To think I was torn between Vodacom and MTN just a few weeks ago but thank you for helping me make my decision, I would definitely not want to go with a company that treat their customers in this manner and not take things like this serious.
So Vodacom chose to ignore my complaints where they charged me R148 for a quick charge! Ignoring the complaint will not make it go away or change the fact that you rob customers and that your customer service consultants has absolutely no people s****s! I actually cannot get it over my heart that this is what Vodacom is about!!!!
So Vodacom chose to ignore my complaints where they charged me R148 for a quick charge! Ignoring the complaint will not make it go away or change the fact that you rob customers and that your customer service consultants has absolutely no people s****s! I actually cannot get it over my heart that this is what Vodacom is about!!!!