Ridiculous - poor service.. Disgusted...

On 2020/05/29 I made an EFT payment to Vodacom. I have by accident used the wrong account number when making the payment (I used my account number - I***-0) instead of using my husband's account number I***-2). Immediately upon receiving the confirmation sms - I contacted the Vodacom customer care. I spoke to a lady Irene Chitsike (email address- ***). I have sent the proof of payment on the same date (2020/05/29) After having to send the proof of payment more than once I received a confirmation email from same consultant on 2020/05/30 06:28 that she has managed to retrieve the proof of payment and the matter has been escalated to be amended. I then also went to the nearest Vodacom outlet (Illanga Mall - Nelspruit) (2020/05/31) and from their side after confirming that a query was pending they also logged another request with the proof of payment attached. We have however been keep on getting calls from Vodacom reminding us about the payment that is due. On 2020/06/06 I contacted the Vodaocom customercare AGAIN and was suddenly informed the query has been closed as they haven't received the proof of payment. The first consultant that I spoke to (didn't get her name told me that I must keep on sending the proof of payment until they feel that they have received sufficient proof. She dropped the call and I call them again. I was then informed by Katlego to send the email to ***. I did so and also copied the original lady - *** in the email. She once again rep**** via email that the matter has been escalated again to resolve (2020/06/06 13:30). Still the calls and reminder sms'es about the payment continued. I once again phoned the customer care line on 2020/06/09 at 07:19 and after a conversation of more than 20 minutes was informed by AB (email address ***) that the matter has been escalated to be resolved. Still I am receiving sms'es about the payment. This is ridiculous - how long can it take to transfer money from one account to the other account. What is the point in having calls recorded if they are not able to assist in that way!!!!